aa62Privacy Policy

This page describes what we collect when you use aa62 and how we keep that data protected. We at aa62 gather personal information to verify your account, process your deposits and withdrawals, comply with regional regulations, and support your experience on our platform. Your privacy is central to how we operate—we do not sell your data to third parties, and we protect your information using industry-standard encryption and security practices.

When you open an account on aa62, you provide personal details such as your name, email, phone number, date of birth, and address. For payments via QRIS, e-wallet, mobile banking, local payment, online payment, or bank transfer (e-wallet, mobile banking, local payment, online payment), we collect financial information necessary to process transactions. We may also request identity documents for Know-Your-Customer (KYC) verification and fraud prevention. All of this data is stored securely and retained according to applicable law and our operational policies.

This policy explains what we collect, why we collect it, how long we keep it, who can access it, and what rights you have regarding your information. We operate across multiple regions, so some of your data may be stored on servers located outside your jurisdiction. We remain committed to protecting your privacy throughout all aa62 services—live blackjack, roulette, baccarat, Dragon Tiger, slots, sportsbook, and esports markets.

What Data We Collect and How We Use It

Account and Identity Information

We collect your full name, date of birth, email address, phone number, and residential address when you register an account on aa62. This information allows us to verify your identity, comply with regional gaming regulations, and contact you about your account. We also collect government-issued identification details (such as passport or national ID number) during our Know-Your-Customer verification process. This verification is required by law in most jurisdictions where we operate, including regions serving Jakarta, Surabaya, Bandung, Medan, and Semarang.

Payment and Financial Information

When you deposit funds into your aa62 account via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we collect your payment details. This includes your bank account information, wallet identifiers, and transaction history. We use this information to process deposits, verify withdrawals, detect fraud, and comply with financial regulations. We do not store full credit card numbers or sensitive banking credentials on our own servers—payment processing is handled by secure third-party payment processors that maintain their own security standards.

Gaming Activity and Session Data

We collect records of your activity on aa62—which games you play, live blackjack hands you participate in, sportsbook bets you place, and your account balance. This data is used to settle payouts, track your transaction history, detect suspicious activity, and support customer service inquiries. Session data includes timestamps, game selections, bet amounts, and outcomes. We retain this information for a minimum of five years for regulatory compliance and dispute resolution.

Device and Access Information

We collect technical information about how you access aa62, including your IP address, browser type, operating system, and device identifiers. We also record login times and access patterns to detect unauthorized account access and fraud. This information is used for security monitoring, system improvement, and compliance with regional cybersecurity standards.

Cookies and Tracking

We use cookies on aa62 to maintain your session, remember your preferences, and analyze how players interact with our platform. These cookies are typically stored on your device for the duration of your session or for a set period (e.g., 30 days for "remember me" functionality). We do not use tracking cookies to follow you across other websites. If you disable cookies in your browser, certain aa62 features may not function properly.

Our Data Protection, Retention, and Your Rights

How We Protect Your Data

We at aa62 implement encryption, secure servers, and access controls to protect your personal information. All data transmitted between your device and our platform is encrypted using SSL/TLS protocols. Our servers are hosted in compliant data centres with physical security measures. We limit access to your data to authorized aa62 staff and third-party service providers who require it to support platform operations. Despite these protections, no system is completely immune to security breaches—we cannot guarantee absolute security, but we commit to responding promptly to any suspected data compromise and notifying affected users as required by law.

Data Retention and Deletion

We retain your personal data for as long as your account is active and for a period afterwards as required by law—typically five to seven years for regulatory compliance and dispute resolution. If you close your aa62 account, we will stop using your data for active account management, but we retain anonymized transaction records and verification documents for compliance purposes. You may request deletion of certain non-essential personal data by contacting our support team, but we will retain information necessary to fulfil legal obligations or resolve outstanding disputes.

Third-Party Access and Data Sharing

We do not sell your personal information to third parties. We share data only with service providers who assist in platform operations—such as payment processors, identity verification companies, and fraud detection services. These processors operate under confidentiality agreements and are bound to protect your data according to our standards. We may also disclose your information if required by law, regulatory authorities, or court order. If we receive a legal request for your data, we will notify you unless legally prohibited from doing so.

Your Rights Regarding Your Data

You have the right to access your personal data held by aa62. You may request a copy of your information by contacting our support team through the in-platform help menu. You also have the right to correct inaccurate information—if you notice your address, phone number, or other details are wrong, you can update them directly in your account settings or request our team to make corrections. If you believe we are processing your data unlawfully or wish to object to specific uses, you may submit a formal request. Depending on your jurisdiction, you may have the right to data portability or erasure (subject to legal retention requirements). We will respond to data rights requests within 30 days.

Cross-Border Data Transfer

Your data may be stored on servers located outside your jurisdiction. We operate across multiple regions, and our service infrastructure spans different countries. By using aa62, you acknowledge that your personal data will be transferred to, stored, and processed outside your country of residence. We ensure that any transfers comply with applicable data protection laws and that third-country transfers are protected by contractual safeguards or adequacy decisions where required.

Children and Minors

We do not knowingly collect personal information from individuals below the legal age threshold for gaming in their jurisdiction. Our registration process includes age verification, and we prohibit account creation by anyone under the applicable minimum age. If we discover that a minor's data has been collected, we will delete that account and associated information promptly.

Policy Updates

We may update this privacy policy periodically to reflect changes in our practices, technology, or applicable law. We will notify you of material changes by posting the updated policy on aa62 and updating the effective date at the top of this page. Continued use of aa62 after changes take effect constitutes acceptance of the updated policy. If you have concerns about any change, you may contact us through the in-platform help menu or close your account.

Contact Us About Privacy

If you have questions about this privacy policy, our data practices, or your rights regarding your personal information, please contact our support team through the in-platform help menu available in your aa62 account dashboard. We respond to privacy inquiries during standard regional business hours (typically Monday–Friday, 9 AM to 6 PM local time). You may also submit a formal data subject request by email, and we will provide a response within 30 days. For privacy concerns related to specific regions or jurisdictions, we remain committed to addressing your questions and ensuring compliance with applicable data protection laws across all service areas.